updating an iPad to a newer operating system (iOS) can be done via the iPad itself or via iTunes.
is important to use your iPad so you can store all the personal information and documents (a backup first can in iTunes or iCloud). How can you read here:
http://www.tabletguide.nl/tip/ipad-backup-synchroniseren-itunes-computer/
Failed to update the software via the iPad itself (via wireless) can be done by going to: Settings> General> Software Update. The iPad must be connected to wireless internet (WiFi) and hang it on the charger.
Downloading new software for your iPad can using the Summary pane. ITunes Click it with your mouse on ‘Check for updates’. Then you can click on “Download and Install”. 
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