After the cabin crew and the pilots have over two thousand members of the ground crew of KLM since this week an iPad at their disposal. Commissioned by KLM know.
A spokesman for the company, this involves about 2,400 so-called frontline employees of ground services, the people who are in contact with customers.
mid 2013 KLM began providing iPads to employees. Initially it went to about five thousand workers; kites, senior purser and purser. Thanks to the iPads, the pilots previously available relevant information to enable them to make decisions faster. Moreover, the iPads a mountain of unnecessary papers, some weight and thus reducing fuel consumption and costs.
The purser had an iPad with the aim may be better anticipate the wishes of the passenger and which also provide timely relevant information. Since mid this year also get the rest of the crew of KLM iPads and now is the ground crew’s turn. “KLM is working towards a one-stop service where the customer anytime, anywhere can be helped. Whether it comes to flight information, selling an upgrade, rebooking on another flight, or the application of customer care, “said society